What warranty do you offer?

Every sealed unit carries a 10-year guarantee against seal failure (condensation between panes) and structural defects. Our fitting work and coatings (Low-E, self-cleaning, solar) are also guaranteed for 10 years. The guarantee covers the original buyer only and doesn't transfer to a new owner.

Are you FENSA registered?

Yes. Pane Relief is FENSA registered for installation work, installer number 43465. FENSA registration confirms our installations comply with Building Regulations Document L (energy efficiency).

What dimensions do I provide?

Measure the visible glass (not the frame), then add 25mm to the width and 25mm to the height, in millimetres.

Do you deliver UK-wide?

Yes, anywhere on mainland UK. Delivery is free to Bristol (BS) postcodes. Everywhere else on the UK mainland it costs £150 + VAT (£180), with no free-delivery threshold. The largest unit we deliver is 2900mm × 1500mm, with a £15 surcharge on any unit over 2000mm.

What postcodes do you cover for installation?

Bristol, Bath, North Somerset and South Gloucestershire, plus Gloucester and towns in Wiltshire and Somerset. Elsewhere on the UK mainland we supply units for you or your installer to fit.

What payment terms do you offer?

We don't offer 30-day credit terms.

Can I return a sealed unit if I measured wrong?

Made-to-measure sealed units can't be returned unless faulty or damaged. If you measured wrongly, we remake the unit and you pay the same price again. You can change or cancel free of charge until production starts. Please report any damage within 24 hours of delivery.

What's the difference between a sealed unit and replacement glass?

A sealed unit is a complete double-glazed assembly: two panes of glass bonded around a spacer bar with desiccant, with air or (as an upgrade) argon gas between the panes. Replacement glass is a single pane. If your unit is misted, you need a new sealed unit, not just glass.

Are your units BS EN 1279 compliant?

Yes. Every Pane Relief sealed unit is made by our partner factory to BS EN 1279, the European durability standard for insulated glass units. This covers gas concentration retention, edge seal integrity, and moisture penetration.

Yes. Apply for a trade account at panerelief.co.uk/pages/bulk-orders. Trade discounts are 5% at 5+ units, 10% at 20+ and 15% at 50+. We don't offer 30-day credit terms.

How do I measure a sealed unit?

Measure the visible glass face, width and height, in millimetres, then add 25mm to the width and 25mm to the height. That is your order size. Our measuring guide: panerelief.co.uk/pages/measuring-guide

Terms of service

Name: Pane Relief
Address: 36 Saltmarsh Drive, Bristol, South West England, BS11 0NG, GB
Telephone: 0117 330 3057
Price range: ££
Rating: 4.4

1. About us

This website is run by Ollie's Windows Limited, trading as Pane Relief ("we", "us", "our"). Company number 09571059. VAT number GB 227 3764 95. Our address is 36 Saltmarsh Drive, Bristol BS11 0NG. You can contact us on 0117 330 3057 (Monday to Friday, 9am to 5pm) or at info@panerelief.co.uk.

These terms apply to sealed units you order through this website. Please read them before you order. Fitting and repair work in our local area is quoted separately.

2. Your order

When you place an order you are offering to buy the units in it. We'll email you to confirm your order. Online orders are paid in full when you order.

Our units are made to measure for each order, using the sizes and specification you give us. Please check them carefully before you order.

3. Measuring

If you measure, you are responsible for the sizes you give us. Measure the visible glass, then add 25mm to the width and 25mm to the height.

If the sizes you gave us turn out to be wrong, we'll remake the unit, and you pay the same price again for the new one.

4. Prices and payment

Every price on this website includes VAT at 20%.

The minimum order is £54 inc VAT (£45 + VAT) for Bristol (BS) postcodes and £108 inc VAT (£90 + VAT) everywhere else.

We don't offer credit accounts or 30-day payment terms (NET 30).

5. Delivery

We deliver anywhere on the UK mainland. Delivery is free to Bristol (BS) postcodes and costs £180 inc VAT (£150 + VAT) everywhere else on the UK mainland. Delivery outside the UK mainland is by quote.

Standard double-glazed units usually take 5 to 7 working days to make and dispatch. Triple-glazed, toughened and laminated units usually take 10 to 14 working days. These are estimates, not guaranteed dates. We'll email you the day before to tell you your delivery day.

Someone should be in to check and sign for the units. If nobody is in, we'll only leave them somewhere safe if you agreed this with us beforehand. The largest unit we deliver is 2900mm long by 1500mm high, and there is a £15 surcharge for any unit over 2000mm.

Our delivery policy has the full details.

6. Changing or cancelling your order

You can change or cancel your order free of charge until production starts. After that, we can't cancel or change it, because the unit is being made to your measurements.

Because our units are made to your specifications, the 14-day cancellation period that usually applies to online orders doesn't apply to them (Consumer Contracts Regulations 2013, regulation 28(1)(b)).

7. Damage, faults and returns

Please check your units on delivery and tell us about any damage, nicks or blemishes within 24 hours of delivery.

Made-to-measure units can't be returned unless they are faulty or damaged. If a unit is faulty, damaged when it reaches you, or not what you ordered, you have rights under the Consumer Rights Act 2015, and we'll put it right. Our refund policy explains how.

8. Guarantee

Our sealed units, our fitting work and our coatings (Low-E, self-cleaning and solar) are guaranteed for 10 years. The guarantee covers the original buyer only and doesn't transfer to a new owner. It is in addition to your statutory rights.

9. Your statutory rights

Nothing in these terms affects your statutory rights as a consumer. We don't exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be excluded or limited by law.

10. Using this website

The content of this website, including text, images and our name and logo, belongs to us or the people who license it to us. Please don't copy it for commercial use without our written permission.

This website runs on Shopify. When you buy from this website, you are buying from Ollie's Windows Limited, not from Shopify.

11. Your personal information

We use your personal information as set out in our privacy policy.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

13. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

If you have a problem, please contact us first on 0117 330 3057 or at info@panerelief.co.uk so we can try to put it right.

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