How long until my sealed unit ships?

Standard sealed units dispatch within 7-14 working days from order confirmation. Custom shapes, oversize units, or specialty glass (acoustic, laminated, self-cleaning) can extend to 14-21 days.

What warranty do you offer?

Every sealed unit carries a 10-year warranty against seal failure (condensation between panes) and structural defects. The warranty is registered to the delivery address and transfers with the property.

Are you FENSA registered?

Yes. Pane Relief is FENSA registered for installation work, installer number 43465. FENSA registration confirms our installations comply with Building Regulations Document L (energy efficiency).

What dimensions do I provide?

Send the exact glass-only dimensions in millimetres - width by height, measured edge-to-edge. Don't include the frame. We provide a measuring guide on the configurator page. If you're unsure, we can attend site to measure (Bristol area only).

Do you deliver UK-wide?

Yes. We dispatch to mainland UK from our Bristol workshop. Delivery is included in the configurator price for standard sizes; oversize or palletised orders may incur a delivery surcharge.

What postcodes do you cover for installation?

Bristol, Bath, Weston-super-Mare, Gloucester, Clevedon, Portishead, Keynsham, Nailsea, Thornbury, Yate, Chippenham, Trowbridge, North Somerset, South Gloucestershire, Chepstow. Installation outside this area requires a quote.

What payment terms do you offer?

Card, bank transfer, or trade NET 30 (after first 3 invoices clear). All orders are paid in full before dispatch unless on a trade account.

Can I return a sealed unit if I measured wrong?

Made-to-measure sealed units are bespoke and non-returnable. Always double-check dimensions before ordering. If we made a manufacturing error (wrong size against your order), we remake free.

What's the difference between a sealed unit and replacement glass?

A sealed unit is a complete double-glazed assembly: two panes of glass bonded around a spacer bar with desiccant and gas fill. Replacement glass is a single pane. If your unit is misted, you need a new sealed unit, not just glass.

Are your units BS EN 1279 compliant?

Yes. Every Pane Relief sealed unit is manufactured to BS EN 1279, the European durability standard for insulated glass units. This covers gas concentration retention, edge seal integrity, and moisture penetration.

Yes. Apply for a trade account at panerelief.co.uk/pages/bulk-orders. Trade accounts get tiered pricing from 10+ units, NET 30 payment terms (after first 3 invoices), and a dedicated account manager.

How do I measure a sealed unit?

Remove the beading (the timber or PVC strips holding the glass in). Measure the visible glass face - width and height - in millimetres. The unit is the glass-only dimension; the frame is separate. Our measuring guide: panerelief.co.uk/pages/calculator-measurement

What privacy levels are available in your glass range?

We offer light, medium, and heavy obscuration levels. Light provides basic privacy whilst maintaining clear outlines, medium obscures detail completely, and heavy eliminates all visibility through the glass.

What U-value performance can I expect from privacy sealed units?

Our privacy glass sealed units achieve U-values from 1.1 W/m²K when specified with Low-E coating, argon gas fill, and 20mm warm edge spacer bar configuration.

Can privacy glass be used in external doors and windows?

Yes, privacy glass is ideal for front doors, side panels, and ground floor windows. All units meet BS EN 1279 standards for external use with full weather sealing.

How do I measure for made to measure privacy glass units?

Measure the existing sealed unit directly, not the frame opening. Provide width, height, and thickness measurements in millimetres. Our technical team can verify specifications before manufacture.

Privacy Glass

Name: Pane Relief
Address: 36 Saltmarsh Drive, Bristol, South West England, BS11 0NG, GB
Telephone: 0117 330 3057
Price range: ££
Rating: 4.3

Privacy glass optionsFrosted & textured finishes

FENSA-registered glazing experts. Made-to-measure sealed units, shipped UK-wide, backed by a 10-year warranty.

FENSA Registered BS EN 1279 10-Year Warranty

Homeowner Configure & price Trade Bulk pricing & Net 30

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Privacy glass lets natural light flood in while keeping prying eyes out — essential for bathrooms, ground-floor bedrooms and street-facing windows. We offer a range of obscurity levels from lightly frosted to fully opaque, all in double or triple glazed units.

About Privacy Glass

Privacy glass offers varying degrees of obscuration whilst maintaining natural light transmission. Our range includes frosted, sandblasted, and textured patterns in 4mm-6mm thicknesses, perfect for bathrooms, offices, and entrance doors where discretion is essential.

Each sealed unit incorporates Low-E coating and argon gas fill, achieving U-values from 1.1 W/m²K for exceptional thermal performance. Manufactured to BS EN 1279 standards with warm edge spacer bar technology, these units deliver superior energy efficiency whilst providing complete visual privacy.

Pane Relief supplies made to measure privacy glass sealed units with precise cutting tolerances and comprehensive quality guarantee. All orders include free UK mainland delivery with expert technical support throughout the specification process.

Frequently Asked Questions

What privacy levels are available in your glass range?

We offer light, medium, and heavy obscuration levels. Light provides basic privacy whilst maintaining clear outlines, medium obscures detail completely, and heavy eliminates all visibility through the glass.
What U-value performance can I expect from privacy sealed units?

Our privacy glass sealed units achieve U-values from 1.1 W/m²K when specified with Low-E coating, argon gas fill, and 20mm warm edge spacer bar configuration.
Can privacy glass be used in external doors and windows?

Yes, privacy glass is ideal for front doors, side panels, and ground floor windows. All units meet BS EN 1279 standards for external use with full weather sealing.
How do I measure for made to measure privacy glass units?

Measure the existing sealed unit directly, not the frame opening. Provide width, height, and thickness measurements in millimetres. Our technical team can verify specifications before manufacture.

Need Help Choosing the Right Glass?

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