Frequently Asked Questions

You can order online through our trade portal, call us on 0117 369 1288, or email your specifications to trade@panerelief.co.uk. We'll provide a quote within 24 hours.

There's no minimum order. We supply single units right through to large project quantities.

Absolutely. All our units are made to order, so any size within our manufacturing limits can be quoted. Enter your dimensions in the product configurator or send us your measurements directly.

Standard lead times are 5–7 working days. Express options are available for urgent projects — contact us for availability.

Yes, we deliver across the UK mainland. Local Bristol deliveries may qualify for free delivery on orders over £150. See our shipping page for full details.

All units are individually wrapped and packed on A-frames or in purpose-built crates to prevent damage in transit.

We supply double and triple glazed sealed units, toughened glass, laminated glass, and specialist products like self-cleaning and solar control glass.

Yes. We offer a range of low-E coatings and gas fills to achieve your target U-value, from standard 1.1 W/m²K down to 0.6 W/m²K for triple glazing. All units exceed current Building Regulations requirements.

Yes, we offer a range of body-tinted and coated options including grey, bronze, blue, and green tints.

We are primarily a supply-only business, but we can recommend trusted local installers in the Bristol and South West area.

Standard glazing tools: glazing shovel, suction cups, glazing packers, and appropriate sealant. We can advise on specific requirements for your frame type.

All sealed units come with a 10-year warranty against seal failure and misting. See our warranty page for full details.

As units are manufactured to your specifications, we cannot accept returns unless there is a manufacturing defect. We'll always work with you to resolve any issues. Standard stock sizes may be returned unused within 14 days.

Contact us with your company details and we'll set you up within 24 hours. Trade accounts get preferential pricing and dedicated support.

Yes, approved trade accounts can access 30-day credit terms. We'll need a trade reference and credit check for new accounts.

All prices shown to trade customers are ex-VAT. VAT is added at checkout and shown clearly on your invoice.