How long until my sealed unit ships?

Standard sealed units dispatch within 7-14 working days from order confirmation. Custom shapes, oversize units, or specialty glass (acoustic, laminated, self-cleaning) can extend to 14-21 days.

What warranty do you offer?

Every sealed unit carries a 10-year warranty against seal failure (condensation between panes) and structural defects. The warranty is registered to the delivery address and transfers with the property.

Are you FENSA registered?

Yes. Pane Relief is FENSA registered for installation work, installer number 43465. FENSA registration confirms our installations comply with Building Regulations Document L (energy efficiency).

What dimensions do I provide?

Send the exact glass-only dimensions in millimetres - width by height, measured edge-to-edge. Don't include the frame. We provide a measuring guide on the configurator page. If you're unsure, we can attend site to measure (Bristol area only).

Do you deliver UK-wide?

Yes. We dispatch to mainland UK from our Bristol workshop. Delivery is included in the configurator price for standard sizes; oversize or palletised orders may incur a delivery surcharge.

What postcodes do you cover for installation?

Bristol, Bath, Weston-super-Mare, Gloucester, Clevedon, Portishead, Keynsham, Nailsea, Thornbury, Yate, Chippenham, Trowbridge, North Somerset, South Gloucestershire, Chepstow. Installation outside this area requires a quote.

What payment terms do you offer?

Card, bank transfer, or trade NET 30 (after first 3 invoices clear). All orders are paid in full before dispatch unless on a trade account.

Can I return a sealed unit if I measured wrong?

Made-to-measure sealed units are bespoke and non-returnable. Always double-check dimensions before ordering. If we made a manufacturing error (wrong size against your order), we remake free.

What's the difference between a sealed unit and replacement glass?

A sealed unit is a complete double-glazed assembly: two panes of glass bonded around a spacer bar with desiccant and gas fill. Replacement glass is a single pane. If your unit is misted, you need a new sealed unit, not just glass.

Are your units BS EN 1279 compliant?

Yes. Every Pane Relief sealed unit is manufactured to BS EN 1279, the European durability standard for insulated glass units. This covers gas concentration retention, edge seal integrity, and moisture penetration.

Yes. Apply for a trade account at panerelief.co.uk/pages/bulk-orders. Trade accounts get tiered pricing from 10+ units, NET 30 payment terms (after first 3 invoices), and a dedicated account manager.

How do I measure a sealed unit?

Remove the beading (the timber or PVC strips holding the glass in). Measure the visible glass face - width and height - in millimetres. The unit is the glass-only dimension; the frame is separate. Our measuring guide: panerelief.co.uk/pages/calculator-measurement

Track Your Order

Name: Pane Relief
Address: 36 Saltmarsh Drive, Bristol, South West England, BS11 0NG, GB
Telephone: 0117 330 3057
Price range: ££
Rating: 4.3

Most Pane Relief sealed units are made-to-measure and built to your spec, so tracking begins after we dispatch. You'll get a confirmation email at the point of order, a fabrication-update email once your unit is in the queue, and a courier tracking link when it leaves our facility — typically 5–7 working days after order confirmation for stock thicknesses, longer for bespoke shapes.

Got your order number?

Use Shopify's order lookup with the order number and the email you ordered with. It shows fabrication progress, dispatch date, and the courier tracking link.

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Don't have your order number?

Order numbers are emailed at the time of order. Search your inbox (and spam) for "Pane Relief" or "order confirmation". Still stuck? Get in touch — we can look it up for you.

Call 0117 330 3057

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Order tracking FAQ

How long until my order ships?

Standard sealed units in stock thicknesses (4, 6, 8 mm toughened; 6.4, 8.8 mm laminated) typically dispatch within 5–7 working days. Bespoke shapes, security-rated builds, and conservation-area slim units take 7–10 working days. Custom oversize and triple-glazed builds 10–14 working days. Your order confirmation email shows the lead time we quoted.

How are units shipped?

Domestic orders ship via courier in custom-built protective crates. Trade and bulk orders ship on pallet. We send a tracking email when the courier collects.

What if my order is late?

If your order is past the quoted lead time and you haven't received a dispatch email, get in touch. Most "late" orders are awaiting an owner confirmation on a manufacturing detail (toughening spec, lead-time-on-a-custom-shape) that we emailed and didn't get a reply to.

Can I change the delivery address after I order?

Yes, while your order is still in fabrication. Once dispatched, redirecting via the courier may incur a fee or be refused. Contact us as soon as possible if the address needs to change.

What if my unit arrives damaged?

Inspect on delivery. If you spot damage, refuse the parcel or photograph it before signing. Contact us within 48 hours and we'll replace the unit — see Shipping & Returns for the exact process.

I'm a trade account — can I see all my orders?

Yes. Trade accounts have a dashboard view at your account page showing every order, its fabrication status, and the linked invoices. NET 30 statements are emailed monthly.

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