How long until my sealed unit ships?

Standard double-glazed units take 5–7 working days to make and dispatch. Triple-glazed, toughened and laminated units take 10–14 working days. We email you your delivery day the day before.

What warranty do you offer?

Every sealed unit carries a 10-year guarantee against seal failure (condensation between panes) and structural defects. Our fitting work and coatings (Low-E, self-cleaning, solar) are also guaranteed for 10 years. The guarantee covers the original buyer only and doesn't transfer to a new owner.

Are you FENSA registered?

Yes. Pane Relief is FENSA registered for installation work, installer number 43465. FENSA registration confirms our installations comply with Building Regulations Document L (energy efficiency).

What dimensions do I provide?

Measure the visible glass (not the frame), then add 25mm to the width and 25mm to the height, in millimetres.

Do you deliver UK-wide?

Yes, anywhere on mainland UK. Delivery is free to Bristol (BS) postcodes. Everywhere else on the UK mainland it costs £150 + VAT (£180), with no free-delivery threshold. The largest unit we deliver is 2900mm × 1500mm, with a £15 surcharge on any unit over 2000mm.

What postcodes do you cover for installation?

Bristol, Bath, North Somerset and South Gloucestershire, plus Gloucester and towns in Wiltshire and Somerset. Elsewhere on the UK mainland we supply units for you or your installer to fit.

What payment terms do you offer?

We don't offer 30-day credit terms.

Can I return a sealed unit if I measured wrong?

Made-to-measure sealed units can't be returned unless faulty or damaged. If you measured wrongly, we remake the unit and you pay the same price again. You can change or cancel free of charge until production starts. Please report any damage within 24 hours of delivery.

What's the difference between a sealed unit and replacement glass?

A sealed unit is a complete double-glazed assembly: two panes of glass bonded around a spacer bar with desiccant, with air or (as an upgrade) argon gas between the panes. Replacement glass is a single pane. If your unit is misted, you need a new sealed unit, not just glass.

Are your units BS EN 1279 compliant?

Yes. Every Pane Relief sealed unit is made by our partner factory to BS EN 1279, the European durability standard for insulated glass units. This covers gas concentration retention, edge seal integrity, and moisture penetration.

Yes. Apply for a trade account at panerelief.co.uk/pages/bulk-orders. Trade discounts are 5% at 5+ units, 10% at 20+ and 15% at 50+. We don't offer 30-day credit terms.

How do I measure a sealed unit?

Measure the visible glass face, width and height, in millimetres, then add 25mm to the width and 25mm to the height. That is your order size. Our measuring guide: panerelief.co.uk/pages/measuring-guide

How long does delivery take?

Standard double-glazed units are made and dispatched within 5–7 working days; triple-glazed, toughened and laminated units take 10–14 working days. Locally we deliver on our own van, and further afield by Palletline. We email you your delivery day the day before.

Can I collect my order?

Yes. Free collection from Bristol is available by arrangement. Select 'Collection' at checkout and we'll confirm when your order is ready. Collection saves the delivery charge and ensures your units are handled carefully.

What if I need to change my order?

Contact us as soon as possible. If your units haven't entered production, we can modify or cancel at no charge. Once production has started (typically within 24 hours of ordering), changes may incur additional costs as glass may have already been cut to size.

Do you offer trade accounts?

Yes. We offer trade accounts with volume discounts for glaziers, window installers, and property maintenance companies. See our Trade page for details or contact us to set up an account.

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Easy Ordering

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How to Order

Name: Pane Relief
Address: 36 Saltmarsh Drive, Bristol, South West England, BS11 0NG, GB
Telephone: 0117 330 3057
Price range: ££
Rating: 4.4

Ordering replacement sealed units from Pane Relief is straightforward. Configure online, checkout securely, and receive your units within days.

Get Free Quote Now

Online Configurator

UK Mainland Delivery

Secure Checkout

1. Measure

Measure your existing sealed units following our measuring guide. Record width, height, and thickness in millimetres.

2. Configure

Use our online configurator to enter your dimensions, choose glass type, gas fill, and spacer options. Get an instant price.

3. Checkout

Review your order, add to basket, and checkout securely. We accept all major credit/debit cards and PayPal.

4. Receive

Your units are made to order by our partner factory and dispatched within 5–7 working days (10–14 for triple, toughened or laminated). We email you your delivery day the day before.

Expert Knowledge

Ordering in Detail

Using the configurator:

Our online configurator lets you specify every aspect of your sealed unit. Enter your dimensions (width × height in mm), choose your glass type (float, Low-E, toughened, laminated), cavity width, gas fill (air, argon, krypton), and spacer bar type. The configurator calculates your price instantly and shows the estimated U-value for your specification.

Multiple units:

If you're ordering multiple sealed units, add each one individually to your basket. You can configure different specifications for each unit — for example, laminated glass for ground floor windows and standard Low-E for upper floors.

Bespoke shapes:

For non-rectangular units (arched, angled, circular), contact us directly with your measurements and a photo. We'll prepare a custom quote and confirm the specification before manufacture.

Delivery:

We deliver to any UK mainland address — on our own van locally, and by Palletline further away. Units are packaged in specialist glass transit packaging designed to protect against impact during transit. We'll email you your delivery day the day before.

Installation:

We supply sealed units only — we don't offer an installation service. Replacing a sealed unit involves removing the glazing beads, taking out the old unit, inserting the new one, and refitting the beads. A competent DIYer can do this, or any local glazier can fit our units for you.

Not sure about your measurements? Email them to us before ordering. Our team will review your dimensions and flag any potential issues — completely free and with no obligation to order.

Standard double-glazed units are made and dispatched within 5–7 working days; triple-glazed, toughened and laminated units take 10–14 working days. Locally we deliver on our own van, and further afield by Palletline. We email you your delivery day the day before.
Yes. Free collection from Bristol is available by arrangement. Select 'Collection' at checkout and we'll confirm when your order is ready. Collection saves the delivery charge and ensures your units are handled carefully.
Contact us as soon as possible. If your units haven't entered production, we can modify or cancel at no charge. Once production has started (typically within 24 hours of ordering), changes may incur additional costs as glass may have already been cut to size.
Yes. We offer trade accounts with volume discounts for glaziers, window installers, and property maintenance companies. See our Trade page for details or contact us to set up an account.

Start Your Order

Get your free, no-obligation quote today. Most quotes delivered within 24 hours.

Request Free Quote Call 0117 330 3057

Prefer to talk? Call us on 0117 330 3057

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