Question 1

How long until my sealed unit ships?

Accepted Answer

Standard sealed units dispatch within 7-14 working days from order confirmation. Custom shapes, oversize units, or specialty glass (acoustic, laminated, self-cleaning) can extend to 14-21 days.

Question 2

What warranty do you offer?

Accepted Answer

Every sealed unit carries a 10-year warranty against seal failure (condensation between panes) and structural defects. The warranty is registered to the delivery address and transfers with the property.

Question 3

Are you FENSA registered?

Accepted Answer

Yes. Pane Relief is FENSA registered for installation work, installer number 43465. FENSA registration confirms our installations comply with Building Regulations Document L (energy efficiency).

Question 4

What dimensions do I provide?

Accepted Answer

Send the exact glass-only dimensions in millimetres - width by height, measured edge-to-edge. Don't include the frame. We provide a measuring guide on the configurator page. If you're unsure, we can attend site to measure (Bristol area only).

Question 5

Do you deliver UK-wide?

Accepted Answer

Yes. We dispatch to mainland UK from our Bristol workshop. Delivery is included in the configurator price for standard sizes; oversize or palletised orders may incur a delivery surcharge.

Question 6

What postcodes do you cover for installation?

Accepted Answer

Bristol, Bath, Weston-super-Mare, Gloucester, Clevedon, Portishead, Keynsham, Nailsea, Thornbury, Yate, Chippenham, Trowbridge, North Somerset, South Gloucestershire, Chepstow. Installation outside this area requires a quote.

Question 7

What payment terms do you offer?

Accepted Answer

Card, bank transfer, or trade NET 30 (after first 3 invoices clear). All orders are paid in full before dispatch unless on a trade account.

Question 8

Can I return a sealed unit if I measured wrong?

Accepted Answer

Made-to-measure sealed units are bespoke and non-returnable. Always double-check dimensions before ordering. If we made a manufacturing error (wrong size against your order), we remake free.

Question 9

What's the difference between a sealed unit and replacement glass?

Accepted Answer

A sealed unit is a complete double-glazed assembly: two panes of glass bonded around a spacer bar with desiccant and gas fill. Replacement glass is a single pane. If your unit is misted, you need a new sealed unit, not just glass.

Question 10

Are your units BS EN 1279 compliant?

Accepted Answer

Yes. Every Pane Relief sealed unit is manufactured to BS EN 1279, the European durability standard for insulated glass units. This covers gas concentration retention, edge seal integrity, and moisture penetration.

Question 11

Do you supply trade?

Accepted Answer

Yes. Apply for a trade account at panerelief.co.uk/pages/bulk-orders. Trade accounts get tiered pricing from 10+ units, NET 30 payment terms (after first 3 invoices), and a dedicated account manager.

Question 12

How do I measure a sealed unit?

Accepted Answer

Remove the beading (the timber or PVC strips holding the glass in). Measure the visible glass face - width and height - in millimetres. The unit is the glass-only dimension; the frame is separate. Our measuring guide: panerelief.co.uk/pages/calculator-measurement

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